Refund and Return Policy

Effective Date: 28/11/2024

At TrustProInvest, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a comprehensive refund and return policy. Please review the following terms and conditions carefully to understand your rights and our procedures for returns and refunds.

Return Eligibility

You can return your purchase within 30 days of the date of delivery for a full refund or exchange, subject to the following conditions:

  1. Condition of the Item: The item must be in its original, unused, and undamaged condition. Watches must be unworn, with all original packaging, tags, and protective seals intact.
  2. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
  3. Exclusions: Customized or personalized items, gift cards, and certain clearance or final sale items are not eligible for return or refund. These items will be clearly marked as non-returnable at the time of purchase.

How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call us at (206) 517-7874 to initiate your return. Provide your order number, the reason for the return, and the item(s) you wish to return.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions for returning the item. This will ensure that the return process is smooth and efficient.
  3. Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure your return is received. Please note that we are not responsible for lost or damaged items during the return shipping process.
  4. Inspection and Approval: Once we receive the returned item, it will be inspected to ensure it meets our return criteria. If the item is in its original, unused condition, we will process your refund or exchange within 7-10 business days.

Refunds

Once your return is approved, you will receive a refund to the original payment method used for the purchase. Please note:

  1. Refund Timeframe: Refunds will be processed within 7-10 business days after the return is approved. The exact processing time may vary depending on your payment method and financial institution.
  2. Shipping Fees: Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item is defective or we made an error in fulfilling your order.
  3. Partial Refunds: If the item is not in its original condition or is returned after the 30-day return window, a partial refund may be issued, or the item may be returned to you at your expense.

Exchanges

If you wish to exchange an item for a different model or size, please follow the same steps outlined for returns. Once we receive the returned item, we will ship out the new item at no additional shipping charge. If the item you wish to exchange for is priced higher or lower than the original, you will be charged or refunded the difference accordingly.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at [email protected] or (206) 517-7874. We will arrange for a return and issue a full refund or send you a replacement item. Please include photos of the damage or defect with your return request for a faster resolution.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom or personalized products
  • Gift cards
  • Final sale items or items marked as “non-returnable” at the time of purchase

International Returns

For international customers, please be aware that return shipping costs and any duties or taxes associated with the return will be the responsibility of the customer. We recommend reviewing your country’s return policies before making a purchase.

Contact Us

If you have any questions or need assistance with a return, please contact us at:

TrustProInvest
Phone: (206) 517-7874
Email: [email protected]
Website: trustproinvest.click

We are committed to making your shopping experience as smooth as possible. Thank you for choosing TrustProInvest, and we look forward to serving you again in the future!